Change-of-Mind Money Back Guarantee (“CMMBG”)

Panmi Group Buying offers a 60-day money back guarantee on most products.

If you are not completely satisfied with your purchase within 60-days of receiving the product, you can request a full refund (excluding the initial shipping cost).

For the avoidance of doubt, please see below for a list of products included in our CMMBG program.

Products Included in Change-of-Mind Money Back Guarantee

Product CategoryBrandModelMoney Back
Handheld VacuumViomiA960 days
Outdoor CameraImilabEC2 60 days
Pet SuppliesTriple EightDog leash
Backpack
60 days
E-ScooterFiidoBeast 60 days
E-ScooterUnagiE500
E350
60 days
HelmetLivallC2160 days
E-BikeHimoC30R30 days
E-Scooter AcessoriesSegway NinebotHeadlight
Speaker
Backpack
60 days
Pet SuppliesPet MarvelSmart Self Cleaning Cat Litter Box60 Days
ProjectorsXiaomiMi Projector 2 Pro60 Days

Please note that you will need to bear the return shipping cost under this program. 

To initiate a claim, please contact us and our friendly customer service will get back to you as soon as possible. 

Terms and Conditions

Panmi offers a Change-of-Mind Money Back Guarantee, and will issue a full refund if you are not fully satisfied with the Product on the following conditions:

(a) You present proof of payment towards the relevant Group Buy Project;

(b) You have taken delivery of the Product;

(c) The Product is in resaleable condition;

(d) You submit a CMMBG claim within 60 days of taking delivery of the Product;

(e) Our return address is:Our return address is:Panmi Returns Centre Unit 2, 21 Worth Street, Chullora NSW 2190 Australia

(f) Collection can be arranged by contacting the Customer Help Centre, or if the Customer Help Centre is not available for any reason, by emailing us at support@panmi.com.au.

For our full T&C, please refer to: https://shop.panmi.com.au/policies/terms-of-service