Change-of-Mind Money Back Guarantee (“CMMBG”)

Panmi offers a Change-of-Mind Money Back Guarantee, and will issue a full refund if you are not fully satisfied with the Product on the following conditions:

(a) You present proof of payment towards the relevant Shop Project;

(b) You have taken delivery of the Product;

(c) The Product is in resaleable condition;

(d) You submit a CMMBG claim within 30 days of taking delivery of the Product;

(e) Our return address
Scooter & E-bike: National storage
Add: Unit 2173, 319/329 Canterbury road, Canterbury VIC 3126
Email: danielwang@panmi.com.au
 
Other small products: PO BOX
Add: #337 PO BOX Canterbury VIC 3126 Australia

(f) Collection can be arranged by contacting the Customer Help Centre, or if the Customer Help Centre is not available for any reason, by emailing us at support@panmi.com.au.

Panmi Shop offers a 30-day money back guarantee on most products (excluding micro mobility&refurbished products).

If you are not completely satisfied with your purchase within 30-days of receiving the product, you can request a full refund (excluding the initial shipping cost).

For the avoidance of doubt, all products are eligible for CMMBG except for the following products with special conditions.

Special Conditions

BrandProductConditions
Pet MarvelMixed Tofu Cat Litter 6L/2.5kg
Cat Waste Bags 60Pcs		Ineligible if opened and/or used*
XiaomiMi Hand SoapIneligible if opened and/or used*
HimoElectric Bike C30R30 days money back
SurronLight Bee YouthIneligible

*Note: If purchased as a bundle, its value will be deducted from the total refund amount.

Please note that you will need to bear the return shipping cost under this program. 

To initiate a claim, please contact us and our friendly customer service will get back to you as soon as possible. 

Terms and Conditions

For our full T&C, please refer to: https://shop.panmi.com.au/policies/terms-of-service